Product Concierge - Heritage Automotive

  • Towson, MD
  • Posted: 6/5/2017

Job Snapshot

Location: Towson, MD

Job type: Full-Time

Experience: Not Specified

Date posted: 6/5/2017

Job Description

 

Heritage Automotive is excited to introduce a new customer service focused position for our local dealership locations.

If you're ready to start your career with a company continuing to create opportunities for its employees and customers - apply now!

The Product Concierge's primary responsibility is to ensure that each Heritage customer receives an unparalleled experience upon visiting our dealership location. They are responsible for ensuring purchase satisfaction once a customer takes ownership of their new vehicle, as well as assisting in other areas of the dealership as needed.

Additional Responsibilities: 

  • Participate in the delivery process of new and used vehicles trying to “wow” customers with “how to” information
  • Intervene in any customer dissatisfaction that arises
  • Be the dealership “go to” person for customer questions whether technical, finance, service or parts oriented
  • Assist in all areas of the dealership including sales floor, service area and parts department
  • Responsible for ensuring smooth flow of customer processes within the store, assisting in administrative duties when required
  • Sell available subscription services as needed
Job Requirements 
  • Valid Driver’s License, with less than 2 moving violations
  • Must be at least 18 years old
  • Associates degree or Bachelor's degree
  • Bilingual skills is a preferred
  • Must be able to effectively communicate and demonstrate each feature of the vehicle
  • Must be available to work nights, weekends and/or be on-call
  • Ability to explain technology to individuals who may/may not be technologically inclined
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction 

MileOne Automotive values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page. 

MileOne is an equal opportunity employer and we maintain a drug free work envrionment.

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