Automotive Service Advisor / Writer - Heritage Hyundai

  • Towson, MD
  • Posted: 6/16/2017

Job Snapshot

Location: Towson, MD

Job type: Full-Time

Experience: Not Specified

Date posted: 6/16/2017

Job Description

 

MileOne, Heritage Hyundai in Towson in now hiring a new Service Advisor to work in our very busy shop!

So why do you want to work at MileOne?

  • Strong training programs – you will learn A LOT!
  • Unlimited earnings potential
  • Great tenure of current employees
  • Opportunity for advancement

Come see why we are not like other dealerships in your area. Why not consider a career in car sales? Did you know that 70% of the customers that walk through our doors will buy a car from us? We have a dedicated marketing department that will work with you to get those people through the door – the rest is up to you and we are there every step of the way to help you reach you goals.

As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.

Your specific duties in this role will include:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints
Job Requirements 

As an Automotive Service Advisor, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.

Specific qualifications for the role include:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

MileOne Automotive values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne is an equal opportunity employer and we maintain a drug free work environment.

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