Customer Service Consultant / Advisor - MotorWorld

  • Wilkes-Barre, PA
  • Posted: 6/8/2017

Job Snapshot

Location: Wilkes-Barre, PA

Job type: Full-Time

Experience: Not Specified

Date posted: 6/8/2017

Job Description

 

Are you a friendly outgoing person who enjoys talking to people?

Do you have a sense of self pride and a feeling of accomplishment in helping others?

If so we would like to talk to you about an opportunity in MotorWorld’s Service Department.

Our most successful employees never expected to have a career in the automotive industry.

No Automotive experience necessary – we are willing to train the right person!

Why MotorWorld Customer Service?

  • Earning potential of $50,000 to $75,000
  • No Sundays
  • Ongoing Training
  • Clean and professional environment

ROLES & RESPONSIBILITIES:

  • Provide your customers with an outstanding experience
  • Greet Customers Promptly
  • Obtain customer and vehicle information
  • Verify and determine the customers’ needs
  • Inform vehicle maintenance needs
  • Prepare estimates of labor and parts costs
  • Establish promise times
  • Update customer’s frequently
  • Perform a walk around on the customer’s vehicle
  • Prepare final invoice and verify accuracy of estimate
  • Clearly explain all work performed to the customer

 

Job Requirements 

QUALIFICATIONS:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

MotorWorld, a part of MileOne Automotive, values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne is an equal opportunity employer and we maintain a drug free work environment.

Join Our Talent Network