Experienced Automotive Service Advisor - Heritage Chrysler Dodge

  • Owings Mills, MD
  • Posted: 8/8/2017

Job Snapshot

Location: Owings Mills, MD

Job type: Full-Time

Experience: Not Specified

Date posted: 8/8/2017

Job Description

 

Are you interested in building a long-term automotive service career with the mid-Atlantic region’s premier automotive dealership group? MileOne Automotive has just the opportunity for you!

For more than 15 years, we have built a stellar reputation for providing the highest quality and the best service to our customers. We meet our customers’ needs with 29 automobile brands and 73 franchises operating at 40 dealership locations throughout Virginia, Maryland, North Carolina, and Pennsylvania. We offer a positive and success-driven work environment along with numerous opportunities for career growth, outstanding benefits, and a competitive salary.

Be part of our growing and innovative team and join the best of the best! Contact us today – we want to talk with you!

Heritage is expanding our Service department and immediately hiring an experienced Service Advisor for our Chrysler Dodge Jeep location in Owings Mills

Your specific duties in this role will include:

  • Managing your own work in process and providing excellent customer service
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
  • Contacting customer regarding any changes in the estimate or promised time
  • Scheduling service appointments
  • Managing telephone inquiries regarding appointments
  • Addressing and resolving customer complaints
Job Requirements 

As an Automotive Service Advisor, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.

Specific qualifications for the role include:

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills 

MileOne Automotive values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our “Why MileOne” page.

MileOne Automotive is an equal opportunity employer, and we maintain a drug free work environment.

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