Customer Service Representative - Hall Chrysler, Dodge Jeep, Ram Virginia Beach VA

  • Virginia Beach, VA
  • Posted: 8/11/2017

Job Snapshot

Location: Virginia Beach, VA

Job type: Full-Time

Experience: Not Specified

Date posted: 8/11/2017

Job Description

Hall Automotive, a MileOne company, offers the best opportunity and tools to build a great career in the auto industry and we are looking for you to be a part of our team!
 

Hall Automotive, a MileOne company, offers the best opportunity and tools to build a great career in the auto industry and we are looking for you to be a part of our team!

Job Summary:

The Customer Service Representative serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

 

Job Responsibilities: 

  • Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
  • Develops and monitors the results of a dealership customer service questionnaire
  • Stays abreast of upcoming community events and considers ways in which the dealership might participate
  • Coordinates special dealership events, promotions, and seminars
  • Implements customer satisfaction programs
  • Strives for high ranking on manufacturer surveys
    • Monitors results frequently
    • Informs salespeople of their individual performance scores and makes suggestions for improvement as needed
  • Acts as a contact person for any special projects regarding dealership improvements
  • Assists service customers during the morning service rush, when possible
  • Maintains a professional appearance

 

Job Requirements 

Requirements:

  • Valid Driver’s License, with less than 2 moving violations
  • Must be at least 18 years old
  • High school diploma or GED required
  • At least 2 years of customer service experience
  • Exhibit commitment to high level of customer service
  • Maintain proper dress code and professional appearance in accordance with dealership policies
  • High level of verbal/written communication, negotiation, problem solving and presentation skills
  • Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction
  • High level of initiative and ability to work in a team
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills
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